Terms of service
Acceptance of Terms
These Terms and Conditions govern access to Cricgears.com and purchases made through the website.
By accessing the website, creating an account, or submitting an order, the user agrees to these Terms and Conditions, the Privacy Policy, Shipping Policy, Return Policy, and other policies displayed on the website.
Users who do not agree should not use the website.
Online Store
Cricgears.com is an online-only cricket equipment retailer.
The website is intended to provide information about products and allow eligible customers to purchase products directly online.
Eligibility
Customers must have legal capacity to enter into a purchase contract under the laws applicable to them.
A person purchasing on behalf of an organization, team, club, school, or business confirms that they have authority to bind that organization.
Account Information
Customers must provide accurate, current, and complete information.
Customers are responsible for:
- Maintaining account confidentiality
- Protecting account passwords
- Restricting unauthorized account access
- Updating contact and delivery information
- Informing us about suspected unauthorized use
Products
We make reasonable efforts to accurately display product descriptions, sizes, specifications, materials, colours, prices, and images.
Product appearance may vary slightly due to:
- Screen settings
- Photography
- Lighting
- Manufacturing tolerances
- Natural material variation
- Product updates
For products made from natural materials, including English willow or Kashmir willow cricket bats, variations in grain, colour, markings, weight, balance, and finish may occur.
Product Availability
Products are offered subject to availability.
Adding a product to a cart does not reserve it.
We may limit product quantities, discontinue products, correct availability information, or cancel an unavailable item.
Prices
Prices are displayed on product pages and during checkout.
The applicable product price, currency, shipping charge, taxes, discounts, and total amount will be presented before payment confirmation.
We may change prices at any time, but changes will not normally affect a completed order unless a clear and material pricing error occurred.
Product Feed and Website Accuracy
We aim to keep website prices, availability, product details, and checkout information accurate and consistent.
Where an accidental discrepancy occurs, the information confirmed during checkout and in the order confirmation will be reviewed together with applicable consumer law.
Orders
Submitting an order is an offer to purchase.
An automated order-confirmation email acknowledges receipt but does not necessarily mean that the order has been accepted for fulfillment.
We may reject or cancel an order for reasons including:
- Product unavailability
- Payment failure
- Suspected fraud
- Listing error
- Delivery restrictions
- Legal restrictions
- Excessive quantities
- Incorrect customer information
Payment
Customers must use an accepted payment method and provide accurate billing information.
Payment is subject to authorization by the relevant payment provider.
Shipping
Shipping is governed by the Shipping and Delivery Policy.
Customers are responsible for reviewing delivery estimates, shipping charges, customs terms, and address information before completing checkout.
Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by the Return, Refund and Exchange Policy and the Order Cancellation Policy.
Product Use and Safety
Customers must:
- Read product instructions
- Select the appropriate size
- Inspect equipment before use
- Use products only for their intended purpose
- Follow manufacturer guidance
- Replace damaged or worn protective equipment
- Obtain professional fitting or coaching advice where appropriate
Cricket involves a risk of injury. Protective equipment may reduce risk but cannot eliminate all risk.
A helmet, pad, glove, guard, or other protective item does not guarantee protection against every impact or injury.
Cricket Bats
Cricket bats may require preparation, knocking-in, oiling, and ongoing care before use.
Customers should follow the manufacturer’s instructions.
Damage caused by insufficient preparation, moisture, extreme temperature, poor storage, use with unsuitable balls, misuse, or normal wear may not qualify as a manufacturing defect.
Intellectual Property
Unless otherwise stated, website content owned by Cricgears.com—including text, graphics, logos, page design, original images, videos, and branding—is protected by applicable intellectual-property laws.
Users may not copy, reproduce, distribute, sell, modify, scrape, republish, or commercially exploit protected content without written permission.
Third-party trademarks remain the property of their respective owners.
Product Reviews
Customers may submit genuine reviews based on actual experience.
Reviews must not contain:
- False or misleading claims
- Threats or harassment
- Hate speech
- Obscene content
- Personal information
- Spam
- Illegal material
- Content infringing third-party rights
We may moderate or remove content that violates these requirements, while not suppressing legitimate negative feedback merely because it is critical.
Prohibited Conduct
Users must not:
- Use the website unlawfully
- Attempt unauthorized access
- Introduce malware
- Interfere with website security
- Commit fraud
- Submit false information
- Scrape or copy website content without permission
- Misuse discount codes
- Place orders for unlawful resale or export
- Infringe intellectual-property rights
- Harass staff or other users
Third-Party Services
The website may rely on third-party services including Shopify, payment providers, carriers, applications, analytics providers, or social platforms.
We are not responsible for third-party services outside our reasonable control, except where liability cannot lawfully be excluded.
Disclaimer
We aim to keep website information accurate and the service available. However, the website may occasionally contain errors, interruptions, delays, or outdated information.
Nothing in these Terms excludes consumer guarantees or other rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by law, Cricgears.com will not be liable for indirect, incidental, special, or consequential losses resulting from website use, delayed delivery, loss of opportunity, or misuse of a product.
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
Indemnification
To the extent permitted by law, users agree to be responsible for losses arising from their unlawful use of the website, violation of these Terms, fraud, or infringement of third-party rights.
Force Majeure
We are not responsible for delays or failure caused by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- War or civil unrest
- Government restrictions
- Customs delays
- Carrier disruptions
- Strikes
- Epidemics
- Power or internet failures
- Supply-chain disruption
Termination
We may restrict or terminate access where a user violates these Terms, threatens security, engages in fraud, or misuses the website.
Severability
If one provision is found invalid or unenforceable, the remaining provisions will continue to apply.
Governing Law
These Terms are governed by the laws of [country, state, or province where the business is registered], without improperly limiting any mandatory consumer protections available in the customer’s jurisdiction.
Dispute Resolution
Customers should contact us first so we can attempt to resolve a concern informally.
Nothing in this section removes a customer’s right to use a court, regulator, consumer-protection body, or other remedy where that right cannot lawfully be limited.
Changes to These Terms
We may update these Terms periodically.
The updated version will be published with a revised effective date.
Contact
Email: support@cricgears.com
Phone: [Business phone number]
Registered address: 122 Walnut St, Almont, CO 81210, United States