Shipping policy

Worldwide Shipping

Cricgears.com offers worldwide shipping to locations supported by our carriers.

Delivery availability may depend on:

  • Carrier coverage
  • Customs restrictions
  • Import regulations
  • Product type
  • Package size or weight
  • Sanctions or trade restrictions
  • Remote-area accessibility
  • Local delivery conditions

If we cannot ship an order to the selected destination, we will contact the customer and cancel or refund the affected order.

Order Processing

Orders are generally processed within 1 to 3 business days after payment confirmation.

Business days do not normally include weekends or public holidays.

Orders placed during sales, product launches, holiday periods, or unusually high-volume periods may require additional processing time.

Processing time is separate from shipping or transit time.

Estimated Delivery Times

Estimated delivery periods begin after an order has been processed and dispatched.

Standard International Shipping

Estimated delivery: 7 to 20 business days

Express International Shipping

Estimated delivery: 3 to 10 business days, where available

These estimates are not guaranteed. Customs reviews, severe weather, carrier delays, public holidays, incorrect addresses, remote locations, or other circumstances outside our reasonable control may extend delivery times.

The delivery estimate displayed during checkout or in the shipping-confirmation email should be treated as the most relevant estimate for the particular order.

Shipping Charges

Shipping charges are calculated according to factors such as:

  • Destination
  • Product weight
  • Package dimensions
  • Shipping service
  • Order value
  • Carrier availability

The applicable shipping charge will be displayed during checkout before the customer confirms payment.

Cricgears.com will not intentionally add undisclosed handling or processing charges after an order has been placed.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, clearance fees, or other government-imposed charges.

Unless checkout expressly states that duties and taxes are included, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs authorities determine applicable fees. Cricgears.com does not control these charges and may not be able to estimate them before shipment.

Customers should review their country’s import requirements before ordering.

Refusing a shipment because of customs charges may result in return-shipping, customs, storage, or handling costs being deducted from any available refund.

Order Tracking

When tracking is available, customers will receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may require 24 to 72 hours after dispatch to become active.

Customers may also use the Track Your Order page on Cricgears.com.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, customers should confirm:

  • Recipient name
  • House, apartment or unit number
  • Street address
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Phone number

Cricgears.com is not responsible for delivery problems caused by incomplete or incorrect information submitted by the customer.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

Failed Delivery

If delivery fails because the customer:

  • Provided an incorrect address
  • Was unavailable after reasonable delivery attempts
  • Failed to collect the package
  • Refused the package
  • Failed to pay applicable customs charges

the customer may be responsible for return-shipping, re-delivery, customs, storage, or handling costs.

Delayed Orders

A package will not automatically be treated as lost merely because it arrives after the estimated delivery date.

Customers should contact us when:

  • Domestic tracking has not updated for [7] business days; or
  • International tracking has not updated for [14] business days.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

Lost Packages

When a carrier confirms that a package is lost, Cricgears.com may offer, depending on the circumstances and product availability:

  • A replacement shipment
  • Store credit
  • A refund to the original payment method

We may require the customer to complete a carrier declaration or provide supporting information.

Damaged Packages

Customers should inspect their package as soon as it arrives.

Visible shipping damage should be reported within 48 hours of delivery. Please include photographs of:

  • The shipping label
  • The outer packaging
  • The inner packaging
  • The damaged product

Customers should retain the original packaging until the matter is resolved.