Refund policy
Seven-Day Return Period
Customers may request a return within 7 calendar days after the order is marked as delivered.
A return request must be submitted before the seven-day period expires. Sending an item back without contacting us does not automatically qualify it for a refund.
Change-of-Mind Returns
We accept eligible change-of-mind returns within the seven-day return period.
To qualify, the product must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from marks, odours, dirt, sweat, or damage
- Returned with original tags, manuals, accessories, seals, and packaging
- In resalable condition
- Accompanied by valid proof of purchase
Customers are responsible for change-of-mind return-shipping costs.
Original shipping charges are not refundable for change-of-mind returns.
Incorrect, Damaged or Defective Products
Contact us within 48 hours of delivery if an item arrives:
- Damaged
- Defective
- Incomplete
- Significantly different from its description
- Different from the item ordered
Please provide the order number and clear photographs or videos showing the issue.
When a claim is approved, Cricgears.com may provide an appropriate remedy such as:
- Replacement
- Exchange
- Repair, where reasonable
- Store credit
- Partial refund
- Full refund
For an approved incorrect, damaged, or defective product claim, Cricgears.com will cover reasonable return-shipping costs or provide other return instructions.
Non-Returnable Products
The following products cannot normally be returned unless they are defective, damaged on arrival, or incorrect:
- Custom-made products
- Personalized or engraved products
- Products altered at the customer’s request
- Gift cards
- Digital products
- Clearance or final-sale products clearly identified as non-returnable
- Used, washed, worn, or damaged products
- Products missing original parts or packaging
- Hygiene-sensitive products after their protective seal has been opened
- Mouthguards, protective inserts, or similar personal-use products after opening
- Products damaged through misuse, poor care, improper storage, or normal wear
Your statutory consumer rights, where applicable, are not affected.
Cricket Bat Returns
Cricket bats must not show evidence of use, knocking-in, oiling, scuff-sheet application, ball marks, tapping, sanding, repair, grip replacement, or other modification if they are being returned because of change of mind.
Natural differences in wood grain, number of grains, minor cosmetic marks, weight distribution, profile, or appearance do not necessarily indicate a defect.
Once a bat has been used, prepared, knocked in, oiled, or altered, it may only be considered under a valid defect or warranty claim.
Helmet and Protective-Equipment Returns
Helmets and protective products must be returned unused, with all labels, packaging, adjustment components, manuals, and protective seals intact.
Products showing evidence of impact, wear, alteration, improper adjustment, or misuse will not be accepted as change-of-mind returns.
Return Authorization
To begin a return, contact:
Email: support@cricgears.com
Include:
- Full name
- Order number
- Item being returned
- Reason for return
- Photographs when relevant
Approved returns will receive return instructions and, where applicable, a return authorization number.
Do not return products to the registered business address unless our support team has provided written instructions.
Unauthorized returns may be delayed, refused, or returned to the sender.
Return Shipping
Customers should use a trackable shipping service and retain proof of shipment.
Cricgears.com is not responsible for an independently returned package until it is received at the authorized return location.
Do not send a cash-on-delivery return. Cash-on-delivery returns may be refused.
Inspection
Returned products are inspected after arrival.
We will notify the customer whether the return has been approved or rejected.
An item may be rejected or have a reasonable reduction applied where permitted by law if it:
- Has been used or damaged
- Is incomplete
- Is missing packaging
- Is not in resalable condition
- Was returned outside the approved period
- Does not match the authorized return request
Refund Processing
Approved refunds are generally issued within 5 to 10 business days after the return inspection is completed.
Refunds are sent to the original payment method unless another method is required by law or agreed in writing.
Banks, card issuers, and payment providers may require additional time to display the refund.
Refund Amount
An approved refund may include:
- The eligible product price
- Original standard shipping where required by applicable law
- Approved return-shipping costs for an incorrect, damaged, or defective product
The following may be excluded where permitted:
- Express-shipping upgrades
- Change-of-mind return postage
- Non-refundable duties or taxes
- Customs charges
- Gift wrapping
- Damage caused by the customer
- Missing components
- Unauthorized return costs
Exchanges
Eligible products may be exchanged within the seven-day return period, subject to availability.
Customers are normally responsible for shipping costs associated with a change-of-mind exchange.
If the requested replacement is unavailable, we may offer store credit or a refund.
No Restocking Fee
Cricgears.com does not charge a separate restocking fee for an eligible return.
However, deductions may apply where legally permitted for missing components, customer-caused damage, diminished value, customs charges, or unauthorized shipping expenses.