Contact information

We are available to assist customers with product questions, size selection, order updates, delivery concerns, damaged products, returns, exchanges, and refunds.

Customer-Service Details

Business name: Cricgears.com
Website: Cricgears.com
Customer-service email: support@cricgears.com
Phone/WhatsApp: Business phone number
Registered business address: 122 Walnut St, Almont, CO 81210, United States
Business registration number: Registration number, if applicable

Cricgears.com is an online-only store. We do not accept walk-in customers or in-person returns at our registered address unless our customer-service team has provided written authorization.

Support Hours

Days: Monday to Friday
Hours: 9:00 a.m. to 5:00 p.m.

Messages received outside support hours will be reviewed on the next business day.

We normally aim to respond within 24 to 48 business hours. Response times may be longer during weekends, public holidays, product launches, major sales, or unusually busy periods.

Contact Form

When contacting us, please include:

• Your full name
• Your order number
• The email address used for the order
• A clear explanation of your question or concern
• Photographs or videos when reporting damage, defects, or an incorrect item

Please do not send sensitive payment information, complete card details, passwords, or security codes through email, chat, or the contact form.